Who are we?

Turn2us is the operating name of Elizabeth Finn Care (Charity number 207812). We are a national
charity that has existed for 125 years. Our purpose it to provide help and support to people
experiencing financial hardship. We offer practical information and support to people facing
financial shocks and help people cope with life-changing events such as job loss, illness or

The charity is the parent company of a wholly owned commercial subsidiary, Elizabeth Finn Homes
Limited (Company No. 5225008) which operates eight nursing and care homes, all rated either good
or outstanding by the CQC.

The rents and profits from the care homes contribute to the running costs and delivery of the
charitable objectives of Turn2us. In the financial year ending 31 March 2023, the charity had a total
income of £6.094m of which £3.252m was contributed by Elizabeth Finn Homes Limited. (These
figures do not net off the landlord PPM and fee subsidies, which totalled about £1m.) We have
around £47m invested in equities which is managed by two separate firms of financial managers.
Our expenditure on charitable activities during the year was £10.184m.

Our London hub is in Hammersmith, West London. Our nine care homes are based around England.
Elizabeth Finn Homes Limited employs around 700 full time equivalent staff and Turn2us employs 67
full time equivalent staff.

Policies in relation to slavery and human trafficking

We have reviewed a number of our policies to ensure they include reference to the duties of the
organisation and individual in relation to modern slavery. These include: –

  • Safeguarding Policy
  • Equality Policy
  • Recruitment Policy
  • Whistleblowing Policy
  • Bullying and Harassment Policy

Our Whistleblowing Policy was revised and strengthened this year and provides that all staff should
report any incident of wrongdoing to their line manager and escalate concerns to the Chief Executive
or the Chair of the Audit, Risk & Governance Committee. Anonymous reporting of concerns is
possible. We have a dedicated Safeguarding Manager and a lead trustee for safeguarding, both of
whom attend the Safeguarding Committee which meets quarterly.

We are currently developing an ethical investment policy which we anticipate will be presented to
our Board’s meeting at the end of 2023 for immediate implementation. The policy will include
requirements for our investment managers, who invest our funds on a discretionary basis, to
consider ESG in the vetting and selection of the companies they choose to invest in. This should
exclude companies without anti-modern slavery measures in place from our investment portfolio.

Risk assessment and management

Our risks are managed by the Audit, Risk & Governance Committee and the Boards of Elizabeth Finn
Homes and Turn2us. During the year, we will undertake a thorough risk assessment to gain a better
understanding of the scale of the modern slavery risks within our operations and the source of these
risks. Following this risk assessment, we anticipate that we will need to develop an action plan to
mitigate against the identified risks.

Effective action taken to address modern slavery

We are an equal opportunities employer, committed to creating and ensuring an inclusive, nondiscriminatory and respectful working environment for all staff. All our care home staff are paid the
real living wage. We provide safe and hygienic working environments and our staff receive regular
and recorded health and safety training.

We aim not to contract with any supplier supporting modern day slavery and we include specific
prohibitions against the use of forced, compulsory or trafficked labour as part of procurement
process. We have assessed the companies we use to provide agency staff cover in our care homes,
and no longer work with those who were unable to provide adequate assurance of their practice
with regards modern slavery. We expect our suppliers to hold their own suppliers to the same high
standards. However, we recognise that supply chains are opaque and, during the coming year, as
part of the risk assessment process, we will review our due diligence processes to ensure their
effectiveness in preventing us from contracting with a supplier who does not have their own robust
anti-slavery measures in place.

Training on modern slavery and trafficking

All staff and trustees must undertake mandatory safeguarding training annually after which staff
should understand key safeguarding concepts and types of harm and feel confident to act on
safeguarding concerns.

During the coming year we will be strengthening the modern slavery aspects of the safeguarding
training to heighten awareness of the risks of inadvertently supporting modern slavery and providing
specific training to our care home staff involved in recruitment given the high and growing levels of
modern slavery known to exist in the health and social care sector.

Approved by the board of Elizabeth Finn Homes Limited on 4 September 2023.

Download our Modern Slavery Statement