Rush Court rated outstanding by CQC
Elizabeth Finn Homes are delighted to announce that Rush Court, our care home in Wallingford, Oxfordshire has been given an Outstanding evaluation by the Care Quality Commission (CQC) following its most recent inspection.
CQC inspections check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, assessing the overall quality of the service, and provide a rating for the service under the Care Act 2014.
This inspection took place on 4 and 13 July 2017 and was unannounced.
Summary Findings
We reproduce the summary findings here:
“There was a strong caring culture that created a family feel to the service. The registered manager promoted a person-centred culture that ensured everything the service did benefited the people who lived there.
People and relatives were complimentary about the responsiveness and approachability of the registered manager. Staff were passionate about their work and were supported by the management team within the service.
Without exception people and their relatives were extremely positive about the quality of care people received and described many examples of staff going the extra mile when supporting people. People received compassionate care that put them at the centre of everything the service did. People developed relationships with staff based on mutual respect and kindness. There were many caring interactions where staff showed they knew people well and valued people as individuals.
People had the opportunity to engage in activities that took into account their individual interests. People were encouraged to continue to enjoy past interests and to re-establish skills they had not used for sometime. People had close links with the community and enjoyed regular outings to local places of interests.
When people’s needs changed the service took immediate action to ensure their needs were met.
The service supported people at the end of their life and did so with empathy, ensuring people experienced a dignified, pain free death. Staff supported bereaved families with compassion and carried out acts of kindness to reduce their distress.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
There were effective systems in place that ensured the registered manager had an overview of the quality of the service and enabled continuous improvement.
The registered manager looked for innovative ways to improve the service. The service benefitted from membership of nationally recognised schemes that promoted high quality care and respected people as individuals. People were involved in the development of the service.
The registered manager ensured learning from complaints and feedback from people was used to improve the service. The registered manager ensured they kept their skills and knowledge up to date and looked for ways to share learning throughout the organisation.”
You can access the full report here:
http://www.cqc.org.uk/sites/default/files/new_reports/INS2-2473647026.pdf
About Rush Court
Rush Court is an elegant, Queen Anne style house standing in its own grounds amidst the beautiful Oxfordshire countryside just outside Wallingford and offers a home from home for discerning guests who appreciate the comfort, quality and exceptional care that we offer.
Its 48 en suite rooms, including a suite suitable for a couple, provide both nursing and personal care on a long-term or short stay basis, as well as offering end of life care.
The gardens – a haven of tranquillity and beauty – are well laid-out and provide a pleasant place to stroll and enjoy the fresh air. From award-winning restaurant style dining to industry-leading social engagement, Rush Court provides the highest level of service and facilities.
Arrange a Visit
If you’d like to visit Rush Court to inspect the facilities yourself, our General Manager, Liz Clements would be delighted to welcome you. Please contact her directly:
Shillingford Road,
Wallingford, Oxfordshire OX10 8LL
Tel: 01491 837223
[email protected]
